FAQ

1. What about the order procedure?

  • (1) In your order, please indicate your contact information, the products item number, quantity for each item and the total order quantity.
  • (2) Receive our official order confirmation listing the total price (Including the shipping charge) and payment methods.
  • (3) Make payment, and after that send the recipients information to us please with the proper document include: Name/ Address/ Postal Code (if applicable)/ City/ Country/ Contact No.
  • (4) Receive the confirm email with delivery schedule and shipping information.
  • (5) And then, you will get your satisfactory products.

2. Do the products come brand new?

  • All of our notebook batteries are the brand-new products when it is out of our factory.

3. What is your product packaging about?

  • We pack our entire notebook batteries with industrial standard package.

4. Can you give me an indication of price, for example a price list?

  • Of course, we can make an offer for buyer, but please note that prices vary from different styles, and also base on the order quantity and the total order quantity. Please contact us for help.

5. How can I know about my order status?

  • We will give you the tracking number of delivery after we send you your products, so you can check your order with our sales representative. We are also keeping an eye on your order until you receive them.

6. Are there any customs charges or customs duties appear in delivery?

  • We are not responsible for any customs taxes or problems caused in destination country. But for numerous successful international trades, we have established a series of ripe avenue for transportation.

7. Are there any products that we haven't showing on our official website?

  • Although we update the website frequently, the information of our products are changeable. Please contact us and tell us what you want.

How do I connect Customer Services?

  • Customers may contact our customer services by email and/or press the communicating tool through our website. A customer support staff will respond to all email inquiries within 24 hours during the working days.